Frequently asked questions

Find answers to the most frequently asked questions here.

Didn't find your answer? Contact us.

Booking

What steps should I follow to hire a vehicle?

To hire a vehicle go to the 'Resrvatietool' (link) or contact the Renting department. This can be done via e-mail or by phone.

Mail: info@miers.be

Phone: + 32 024527282

What is included in the rent and what is not?

Rent short term:

  • The complete decision about the vehicle during the complete contracture .
  • Insurance options (Basic Care Pact or Comfort Care Pact, commutation exemption)

Basic Care:

Civil liability 
Own damage 
Theft coverage 

Comfort Care:  

Civil liability 
Own damage 
Theft coverage 
Tyres, windows and bulbs 
Breakdown assistance and replacement transport 
Coverage accessories 
Reduced guarantee 

Redemption exemption:  

Reduced exemption from EUR 4000.00 to EUR 790.  

Long-term Financing:

  • The complete decision about the vehicle during the complete contracture .
  • Off balance operations, deductible as a business expense.
  • Possibility of 100% funding incl. costs.
  • Fixed monthly rent for predictable costs.
  • Breakdown assistance with or without replacement car if included.
  • Vehicle purchase options.

Long-term Full Renting:

  • The full disposal over the vehicle for the entire contract period. 
  • Maintenance costs, oil included.
  • The tyre replacement (wear and tear) without duration and mileage restrictions.
  • The periodic technical inspection costs according to the legislation in force.
  • Annual traffic load.
  • Replacement car, according to availability.
  • Depannage 

    Not included Full Renting & Financing:

    • OBU 
    • Insurance (BA + RB+ full comprehensive) 
                      When can I rent cheaper?

                      Rent cheaper? You can do so by going on a longer-term rental.

                      The longer you rent, the more the price could drop!

                      Can I rent on a Sunday or a public holiday?

                      This can definitely be done!

                      Can I extend/cancel my reservation?

                      You can certainly do this as long as it timely notification, and the rent + deposit in advance is paid.

                      And renewal can be done during the rental as long as it is notified in time, and the vehicle is still available during for that period.

                      *Your cancellation must be done before the rental starts.

                      Collection & return

                      Picking up a vehicle, what should I bring?

                      When you collect a vehicle, you take your ID along and the necessary driving licence

                      We kindly ask you to read the payment in order bring before collecting the vehicle or at the time of vehicle pick-up. 

                       

                        Bringing in a vehicle, how does that work?

                        There will always be someone present between 7 a.m. and 6.30 p.m., when you arrive sign in at reception.

                        If you off-hours passes by, then the vehicle can be dropped off in the car park and the keys in the letterbox.

                        At the time of dropping off the vehicle, there should be compulsory damage statement to be made out, if you drop off the vehicle outside opening hours it will be sent. 

                          Payment & deposit

                          Is there a deposit to be paid?

                          Yes, the deposit must be paid when booking or collecting the vehicle.

                          What is included in the rent and what is not?

                          Rent short term:

                          • The complete decision about the vehicle during the complete contracture .
                          • Insurance options (Basic Care Pact or Comfort Care Pact, commutation exemption)

                          Basic Care:

                          Civil liability 
                          Own damage 
                          Theft coverage 

                          Comfort Care:  

                          Civil liability 
                          Own damage 
                          Theft coverage 
                          Tyres, windows and bulbs 
                          Breakdown assistance and replacement transport 
                          Coverage accessories 
                          Reduced guarantee 

                          Redemption exemption:  

                          Reduced exemption from EUR 4000.00 to EUR 790.  

                          Long-term Financing:

                          • The complete decision about the vehicle during the complete contracture .
                          • Off balance operations, deductible as a business expense.
                          • Possibility of 100% funding incl. costs.
                          • Fixed monthly rent for predictable costs.
                          • Breakdown assistance with or without replacement car if included.
                          • Vehicle purchase options.

                          Long-term Full Renting:

                          • The full disposal over the vehicle for the entire contract period. 
                          • Maintenance costs, oil included.
                          • The tyre replacement (wear and tear) without duration and mileage restrictions.
                          • The periodic technical inspection costs according to the legislation in force.
                          • Annual traffic load.
                          • Replacement car, according to availability.
                          • Depannage 

                            Not included Full Renting & Financing:

                            • OBU 
                            • Insurance (BA + RB+ full comprehensive) 

                              Driver info & driving licence

                              What is the minimum age to rent a vehicle?

                              The minimum age to rent a vehicle from Miers is 18 years

                              What type of driving licence should I have?

                              This depends on the type of vehicle being rented:

                              • Minibus: Driving licence B
                              • Vans: Driving licence B 
                              • Truck: Driving licence C 
                              • Tractor - Semi-trailer: Driving licence CE  

                                    Fuel, kilometres & abroad

                                    Is fuel included in the rental price?

                                    No, which is not included.

                                    The vehicles are refuelled on pick-up. When returning the vehicles, it should also brought in fully refuelled be. If this is not done, this charged.

                                    How many kilometres are included in the rental price?

                                    This varies from vehicle to vehicle:

                                    • Minibus: 100km per day, 700km per week, 4000km per month 
                                    • Vans: 100km per day, 700km per week, 4000km per month 
                                    • Truck: 200km per day, 1400km per week, 6000km per month
                                    • Tractor: 300km per day, 2100km per week, 9000km per month
                                    • Semi-trailer: Unlimited 

                                             

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